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Old October 19th, 2016, 07:25
Nicolas80 Nicolas80 is offline
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Join Date: 10-19-16
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Default Problem with DSM


I have a problem with the software in DSM

I must install software to work, but it remains pending update, when I click on run now, a loading bar loads in State and then nothing.

The user can view the software on DSM, but installation didn’t ran when I selects “Execute now”.

We need to run.

can you help me please
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Old October 19th, 2016, 07:32
derniwi derniwi is offline
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Join Date: 02-15-12
Posts: 1,695

Hi Nicolas,

could you post your eScript?
And please tell a little bit more about the software you are using.
Which DSM version?
Which Windows?

Sie haben die Maus bewegt. Bitte starten Sie den Rechner neu, damit die Änderungen wirksam werden.
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Old October 19th, 2016, 08:19
Mel Mel is offline
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Join Date: 09-15-09
Posts: 1,980

there can be several reasons e.g.
- client can't download the package (look at the download attempts of the policy instance)
- software requires maintenance, but client is not in maintenance window
- there is another policy with a higher priority for an earlier version of the package (so the earlier version is kept)
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